Travel professionals: stop going the extra mile | Gadling.com

Travel professionals: stop going the extra mile. by Tom Johansmeyer (RSS feed) on Nov 6th 2009 at 9:00AM. It sounds counterintuitive, right? Normally, customers expect that extra effort, and we complain constantly that we don’t get it …

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Travel professionals: stop going the extra mile | Gadling.com

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